Privacy Policy
Last updated: January 2024 · Dubai, UAE
1. Information We Collect
We collect information you provide when registering (name, email, phone number), booking services (address, service preferences), and using our platform (usage data, device information). We also collect payment information processed securely through Stripe.
2. How We Use Your Information
We use your information to process bookings, connect you with professionals, send service confirmations and updates, improve our platform, comply with legal requirements in the UAE, and send promotional communications (with your consent).
3. Information Sharing
We share your information only with: service professionals assigned to your bookings (name, address, booking details), payment processors (Stripe), SMS providers for OTP verification, and when required by UAE law or regulatory authorities.
4. Data Security
We implement industry-standard security measures including SSL encryption, secure password hashing, and access controls. Payment card data is never stored on our servers — it is processed directly by Stripe in compliance with PCI-DSS standards.
5. Data Retention
We retain your account data for as long as your account is active. Booking records are kept for 5 years for tax and compliance purposes. You may request deletion of your account data by contacting us, subject to legal retention requirements.
6. Your Rights
Under applicable UAE law, you have the right to: access your personal data, correct inaccurate data, request deletion of your data (subject to legal requirements), opt out of marketing communications, and withdraw consent for data processing.
7. Cookies
We use essential cookies for platform functionality and analytics cookies to understand how users interact with our platform. You can control cookie settings in your browser, though disabling essential cookies may affect platform functionality.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on our platform. Continued use of QuickResponse after changes constitutes acceptance of the updated policy.
9. Contact Us
For privacy-related enquiries, data access requests, or to exercise your rights, contact our Data Protection Officer at privacy@QuickResponse.ae or at our Dubai office.